Build a thriving massage practice: client retention
If you are like me and most of the therapist's in our field you have probably come to realize that building a thriving practice in this field is more difficult than expected. It takes time, consistency and perseverance to find enough clients that fit your personality and skills to fill your schedule. This is the first installment of a series of steps I have used over the past five years to help my practice grow. I hope these tips will make the journey just a tiny bit easier!
Appointment flow for client retention
Greet your client as if they are an honored guest in your home
Plan your session with your client to set their expectations and effectively meet their needs
Offer a clear treatment plan and a path for re-booking
Welcome and empower your client with information
Record the details of your session so that you can customize future sessions
Remind your client that you care beyond their visit
I hope you find these tips helpful! If you have helpful tips to share regarding client retention I would love to hear them. Please feel free to share in the comments or on my Facebook page:)
Sign up for my newsletter for tips on building your practice and keep an eye out on our blog for more in this series. Thanks for reading and have a great day!
Steps for getting credentialed with insurance companies in Oregon:
Individual Insurance Company Information
Application: To begin the process call: ASH Practitioner Recruitment department at 888.511.2743, option 1. Representatives are available to assist you Monday - Friday, 8 a.m. - 5 p.m. Pacific Time.
CAQH (Cigna, Optum, United as well as many others (see full list here.)
Oregon Health Co-op
Application: email: firstname.lastname@example.org or call us at 503-765-1676
Julie is the former owner of Written on the Body Massage and Acupuncture Studio located in the beautiful city of Portland, OR. She started her business in 2010 and has enjoyed learning from her many successes, failures and challenges along the way. Julie has a passion for business and loves helping her fellow Massage Therapists build their dream practices. She currently shares her skills, experience and knowledge with fellow Massage Therapists through 1:1 coaching sessions and small group classes. Julie and is eager to help shape the future of our profession by empowering Massage Therapists in Portland, OR and all over the U.S.